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Terms and Conditions

Thank you for visiting the UDF website(the “Site”) of UDF Co., Ltd. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders by Email or communication software, you are agreeing to all of the Terms Of Service.

Based on the shipping service is a third party service, UDF can only guarantee the product safely arrival to the third party. If the third party loss or damage the product in the delivery process, UDF are not responsible.

Customers are required to check carefully for the quantity and quality of goods received, a return will not be accepted after customers received of goods in two weeks.

UDF withholds the right to destroy any finished goods which are not picked up within 30 days; UDF would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be not refunded, and customers required pay the remaining amount of the goods.


Color Standard of all printed materials should refer to Pantone standard; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in Pantone, CMYK or Grayscale mode. AllRGBs or other colors would be converted to CMYK for printing, should there be any variance induced, the color standard of all printed materials should also refer to our standard in color management as well. The Company will not be responsible for any color shift dispute due to color conversion.

The Company is not responsible for any customer submitted a file that does not match with customer confirmed requirements, which may include the file inconsistencywithsize / bleeding deficit / color / cutting size / image resolution inadequate / lacking of fonts, etc., and eventually lead to finished customer`s requirements with errors.

All printing of color does exist color variance to the certain extent. Under reasonable color variance, the customer should not use this as reason and ask for any reprints, discount or refund. UDF will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.

UDF would only keep the electronic files, Die-Cut Mold and printing plate of customers not more than 3 months.

Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency, and banknote or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rightsand authorization of orders, and to authorize the printing of customers to work; UDF will request the customer to submit or produce relevant authority authorization for verification if necessary.
If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third-party rights, currency ,andbank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency, and banknote or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers, and employees for any losses suffered, including but not limited to the relevant claims, losses,costsand reasonable attorney’s fees.

UDF withholds the rights to make a final decision on producing or printing of any files or materials from the customer.

If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.

We reserve the right to amend the important notes, terms and conditions or any other contents here at any time without notice to you. In case of any dispute, our decision shall be final and conclusive.